Shipping Policy
Australian Orders
Millevita ships Australia-wide using Australia Post. Orders can be delivered to residential addresses, business addresses, PO Boxes and eligible Australia Post Parcel Lockers.
When using a Parcel Locker, please enter the correct Parcel Locker number, recipient name and complete delivery details at checkout. For more information, visit the Australia Post Parcel Locker information page .
Most in-stock orders are prepared for dispatch within 1–2 business days, excluding weekends and public holidays. Dispatch may take longer where stock transfer, supplier restocking, order verification or unusually high order volumes are involved.
Australian Shipping Options & Rates
Flat-Rate Tracked Shipping
$19.95 per order
For eligible Australian orders under $199.
- Australia Post tracking is included.
- Estimated delivery is approximately 5–12 business days after dispatch.
- Delivery estimates begin once the parcel has been dispatched.
Free Standard Shipping
Available on eligible Australian orders of $199 or more.
- Australia Post tracking is included.
- Estimated delivery is approximately 5–12 business days after dispatch.
- Eligibility is determined at checkout.
Shipping charges and free-shipping eligibility are confirmed at checkout before payment is completed.
Estimated Delivery Times
| Destination | Estimated Delivery After Dispatch |
|---|---|
| Most Australian metro areas | Approximately 5–8 business days |
| WA, regional and remote areas | Approximately 8–12 business days |
Delivery timeframes are estimates only and may be affected by carrier volumes, public holidays, severe weather, destination or Australia Post network conditions.
If nobody is available and Australia Post cannot safely leave the parcel, the carrier may provide collection or redelivery instructions using the contact information supplied at checkout.
If an order is returned to Millevita because it was not collected, reasonable redelivery charges may apply before it can be sent again.
Order Dispatch
We generally prepare in-stock products for dispatch within 1–2 business days, excluding weekends and public holidays.
Popular products are kept available where possible, although occasional supplier or stock-transfer delays can occur. If your order is time-sensitive, please contact Millevita before ordering so current availability can be checked.
Once your parcel has been dispatched, tracking information will be sent to the email address provided at checkout.
Temperature-Sensitive Products
Probiotics and other temperature-sensitive products are generally dispatched early in the week to reduce avoidable weekend transit delays.
Where appropriate, eligible temperature-sensitive Australian orders may be sent using Australia Post Express Post at no additional shipping charge to help reduce time in transit.
This is a shipping method selected by Millevita for product handling and does not mean that Express Post is available as a customer-selectable delivery option for standard orders.
Temperature-sensitive products may not be dispatched late in the week or immediately before a public holiday where doing so could result in unnecessary extended time in transit.
Always follow the storage instructions shown on the exact product label once your order has been received.
Order Verification
Some orders may require manual verification before dispatch. This helps protect customers and Millevita against payment errors and potentially unauthorised transactions.
Where verification is required, processing may extend beyond the usual dispatch timeframe. We will contact you if additional information is needed.
Correct Delivery Information
Please check your name, telephone number, email address and delivery address carefully before completing checkout.
If you notice an error after placing your order, contact us as soon as possible. We will attempt to update the details before dispatch, although changes cannot be guaranteed once an order has been packed, labelled or transferred to the carrier.
Important: Incorrect or incomplete delivery information may result in a failed delivery or returned parcel. Reasonable additional delivery or return-postage charges may apply.
Delivery Delays & Tracking
Tracking details will be sent to the email address supplied at checkout once your parcel has been dispatched.
Tracking information may not appear immediately. The carrier must first scan the parcel into its delivery network.
Delivery may occasionally be affected by weather, public holidays, carrier volumes or other circumstances outside Millevita's control.
If tracking shows an unusual delay, or your parcel is marked as delivered but cannot be located, contact us at info@millevita.com.au or call +61 400 670 991.
International Orders
Millevita offers international shipping to selected destinations available at checkout.
Current international destinations include:
International availability may vary by product and destination. If a destination is not available during checkout, please contact Millevita before placing your order.
International shipping charges are calculated according to the packed parcel weight, including protective packaging.
The available shipping option and applicable charge will be displayed at checkout before payment is completed.
All shipping rates shown below are in Australian dollars (AUD).
International Shipping Rates
Standard International
From $39.95
Estimated delivery: approximately
16–30 business days after dispatch.
- Up to 500 g — $39.95
- 500 g–1 kg — $59.95
- 1–2 kg — $89.95
- 2–3 kg — $109.95
- 3–5 kg — $139.95
- 5–10 kg — $239.95
Tracking is included.
Express International
From $59.95
Estimated delivery: approximately
8–16 business days after dispatch.
- Up to 500 g — $59.95
- 500 g–1 kg — $79.95
- 1–2 kg — $109.95
- 2–3 kg — $129.95
- 3–5 kg — $159.95
- 5–7 kg — $195.95
- 7–10 kg — $249.95
Tracking is included. Priority international service applies where available.
Customs, Duties & Import Requirements
International customers are responsible for checking whether the products they purchase can legally be imported into their destination country.
- Customs duties, import taxes, processing charges and other destination-country fees are not included in Millevita's product or shipping prices unless specifically stated at checkout.
- Customs authorities may inspect, delay, hold or refuse an international shipment according to local laws and import requirements.
- Customs processing is outside Millevita's control and may extend the estimated delivery timeframe.
- Customers should check their destination country's official customs information before ordering if they are unsure whether a product can legally be imported.
- Probiotics are not available for international shipping because extended international transit may compromise appropriate product-handling conditions. Other temperature-sensitive products may also be restricted depending on the product and destination.
- Once an international order has been dispatched, it cannot be cancelled for change of mind. Any return, refund, replacement or other remedy is handled in accordance with Millevita's Refund & Returns Policy and applicable consumer law.
If you receive a customs notification after your parcel has been dispatched, contact Millevita with your order number and a copy or description of the notice at info@millevita.com.au.
Refund & Returns Policy
For cancellation, return, exchange and refund information, please read our Refund & Returns Policy .
Nothing in this Shipping Policy excludes, restricts or modifies any consumer rights or remedies that cannot lawfully be excluded under Australian Consumer Law.
Last updated: 3 September 2026
