Shipping Policy
Table of Contents
Australian Orders
We ship Australia-wide using Australia Post, delivering to business, residential, PO Box, and parcel locker addresses.
If you're sending to a Parcel Locker, please provide your Australia Post Parcel Locker Number. For help, visit the Australia Post parcel locker information page.
Shipping Options
Standard Shipping
From $15.95
- Delivery in 3–8 business days
- Tracking included on all orders
Express Shipping
From $19.95
- Delivery in 1–4 business days
- Faster processing for urgent orders
Free Shipping
On orders over $195
- Delivery in 8–16 business days
- No hidden fees, just straightforward, reliable delivery
📌 The rates shown are starting prices and may vary depending on the total weight of your order. Final shipping costs will be calculated at checkout based on your order’s weight and delivery location.
✨ Millevita Vitality Rewards members receive free shipping on orders over $195 + 15% off.
Join Vitality Rewards to unlock member-exclusive perks.
Estimated Shipping Times and Factors Affecting Delivery
| To | Approximate Delivery Time |
|---|---|
| ACT | ~3 business days |
| New South Wales | ~3 business days |
| Northern Territory | ~10 business days |
| Queensland | ~4 business days |
| South Australia | ~5 business days |
| Tasmania | ~5 business days |
| Victoria | ~4 business days |
| Western Australia | ~10 business days |
Note: Delivery times are approximate and may vary due to location, shipping method, order processing time, carrier volume, or unforeseen events (e.g., weather). We aim to deliver within these time frames, but exceptions may apply.
We do not ship on public holidays or weekends. Once shipped, we cannot cancel or change delivery instructions or addresses. Sanozi Natural will not be responsible for delays once Australia Post collects your order. All orders receive tracking via email.
When Will My Order Be Dispatched?
We aim to dispatch all in-stock items within the stated handling time (1–2 business days, excluding weekends and public holidays). Orders placed Monday to Friday will be processed accordingly.
While we strive to keep popular items readily available, there may be occasional delays if we need to restock from our suppliers. If your order is time-sensitive, we recommend contacting us before placing it.
Temperature-Sensitive Products:
Probiotics and other temperature-sensitive items are only dispatched early in the week to minimise time in transit. These products are not shipped on Thursdays or the day before public holidays to avoid potential delays over weekends. This helps ensure product integrity upon arrival.
Order Verification:
In rare cases, an order may require manual verification before dispatch. This helps us maintain a safe and secure shopping environment for all customers. If verification is needed, dispatch may take up to 3–5 business days. We’ll contact you promptly if any information is required.
International Orders
We currently only ship within Australia.
Due to past demand trends and our commitment to reliable service, we no longer offer international shipping.
Need help finding a similar product in your country? Feel free to email us at info@sanozinatural.com.au—we’re happy to help.
Correct Information
Please ensure your phone number, address, and email are accurate at checkout. Couriers may need to contact you on the day of delivery.
We rely on the details you provide to ensure smooth delivery. We are only responsible for shipping to the information entered at checkout.
Important: Once your order has shipped, we cannot change or cancel it, or update your contact details.
Please keep your email subscription active to ensure we can reach you in the rare case of delays, out-of-stock items, or delivery issues
Refund & Returns Policy
To view our Refund & Returns Policy, please click here.
Last update: 25/05/2025
