Terms of Service

Table of Contents

1. Acceptance of Terms

These Terms and Conditions govern your use of the Millevita website, our online store and the services made available through millevita.com.au.

By accessing our website, creating an account, placing an order or otherwise using our services, you agree to these Terms and Conditions. If you do not agree with these Terms, please do not use our website or services.

You must have the legal capacity to enter into a transaction with us. If you are under 18, you should use the website and make purchases only with the involvement or permission of a parent or legal guardian.

2. Health & Medical Information

Information provided by Millevita, including information on product pages, articles, guides, emails and other website content, is provided for general educational and informational purposes only.

It is not intended to replace individual medical advice, diagnosis or treatment from an appropriately qualified healthcare professional.

  • Always seek appropriate professional advice regarding medical conditions, medicines, supplements, pregnancy, breastfeeding or significant changes to your health routine.
  • Individual responses to supplements and health products can vary.
  • Product information should be read together with the product label, directions, ingredients and warnings supplied by the manufacturer.
  • If symptoms persist, worsen or cause concern, seek advice from an appropriately qualified healthcare professional.

3. Use of Website

You agree to use the Millevita website only for lawful purposes and in a manner that does not interfere with the operation, security or use of the website by others.

  • Accurate Information: When providing account, order or contact information, you agree to provide information that is current and accurate.
  • Account Security: You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.
  • Lawful Use: You must not use the website for fraudulent, illegal, abusive or unauthorised purposes.

4. Online Store Terms

Our online store is operated using Shopify's ecommerce platform. Products and services available through the website may be subject to additional conditions, manufacturer directions, warnings or restrictions.

By placing an order with Millevita, you confirm that the information supplied with your order is accurate and that you are authorised to use the payment method selected.

We may take reasonable steps to verify an order, payment or customer information where necessary for fraud prevention, security or legal compliance.

5. Products, Pricing & Availability

Product Information

We take reasonable care to present product information accurately. However, manufacturers may change packaging, ingredients, formulations, labels or product information from time to time.

Product images are provided for identification and illustration and packaging received may occasionally differ from images displayed on the website.

Pricing

Prices displayed on the website may change from time to time. Applicable prices are shown during the ordering process before payment is completed.

If we identify an obvious pricing or listing error after an order has been submitted, we may contact you to explain the issue and provide appropriate options, including cancellation and refund where applicable.

Availability

Product availability can change without notice. Some practitioner, specialty or imported products may have limited or intermittent availability.

If an ordered product becomes unavailable, we will take reasonable steps to contact you and provide an appropriate solution.

Order Acceptance

We may decline or cancel an order where reasonably necessary, including where:

  • a product is unavailable;
  • there is an obvious pricing or listing error;
  • payment cannot be authorised or verified;
  • fraudulent or suspicious activity is reasonably suspected;
  • the order breaches applicable law or product restrictions; or
  • we are otherwise unable to lawfully fulfil the order.

Where payment has already been received for an order that we cancel, the applicable amount will be refunded in accordance with our payment and refund processes.

6. Returns & Refunds

Returns, refunds and exchanges are subject to our current Refund Policy .

Our Refund Policy explains applicable return periods, conditions, exclusions and the process for requesting a return or refund.

Nothing in our Refund Policy or these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.

7. Intellectual Property

Unless otherwise stated, website content including text, graphics, branding, page design, photographs, illustrations and original materials is owned by or licensed to Millevita and is protected by applicable intellectual property laws.

You may view and use the website for personal, non-commercial purposes. You must not reproduce, republish, distribute, modify, commercially exploit or create derivative works from our content without permission, except where permitted by law.

Third-party product names, brands, trademarks and images remain the property of their respective owners.

8. Third-Party Tools & Links

Our website may contain links to third-party websites or use third-party platforms and services, including services relating to payments, ecommerce, analytics, shipping or website functionality.

Third-party websites and services operate independently from Millevita and may have their own terms, privacy policies and practices.

We are not responsible for third-party content or services except to the extent responsibility cannot lawfully be excluded.

9. User Comments & Submissions

If you submit a review, comment, suggestion, feedback or other content to Millevita, you confirm that you have the right to provide that material and that it does not unlawfully infringe the rights of another person.

You must not submit material that is unlawful, misleading, defamatory, abusive, malicious or that contains harmful software or code.

Where you voluntarily provide a review or other content for publication, you grant Millevita a non-exclusive right to use, reproduce and display that content in connection with our website, services and marketing, subject to applicable law and our Privacy Policy.

We may remove or moderate user-submitted content where reasonably necessary.

10. Privacy

Our collection, use and handling of personal information is described in our Privacy Policy .

Please review the Privacy Policy for information about personal information, cookies, service providers, marketing communications and your privacy choices.

11. Errors & Inaccuracies

Despite reasonable efforts to maintain accurate information, the website may occasionally contain typographical errors, omissions or outdated information relating to matters such as:

  • product descriptions;
  • product images;
  • availability;
  • pricing or promotions;
  • shipping information; or
  • other website content.

We may correct or update information when an error is identified. Where an error materially affects an order already placed, we will handle the matter reasonably and in accordance with applicable law.

12. Prohibited Uses

You must not use our website or services:

  • for an unlawful or fraudulent purpose;
  • to infringe intellectual property, privacy or other legal rights;
  • to harass, threaten, abuse or unlawfully discriminate against another person;
  • to submit deliberately false or misleading information;
  • to upload, transmit or distribute viruses, malicious code or other harmful technologies;
  • to collect another person's personal information without lawful authority;
  • to interfere with or attempt to circumvent website security or technical protections; or
  • to interfere with the normal operation of our website or services.

13. Website Disclaimer

We take reasonable steps to maintain the availability, security and accuracy of our website. However, we cannot guarantee that website access will always be uninterrupted or completely free from technical errors.

Website availability may occasionally be affected by maintenance, technical problems, third-party systems or circumstances outside our reasonable control.

Nothing in this section excludes any guarantee, warranty, right or remedy that cannot lawfully be excluded under applicable law.

14. Limitation of Liability

To the extent permitted by law, Millevita is not responsible for loss or damage that is not reasonably foreseeable, is not caused by our breach or conduct, or results from circumstances outside our reasonable control.

Nothing in these Terms excludes, restricts or modifies liability, consumer guarantees, rights or remedies that cannot lawfully be excluded, restricted or modified.

Where liability may lawfully be limited, it will be limited only to the extent permitted by applicable law.

15. Responsibility for Misuse

You are responsible for losses or claims arising from your unlawful, fraudulent or intentional misuse of the Millevita website or services, but only to the extent that the loss or claim was caused by your conduct and liability can lawfully be imposed.

Nothing in this section requires you to compensate Millevita for loss caused by our own unlawful conduct, negligence or breach of applicable law.

16. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or severed only to the extent necessary.

The remaining provisions will continue to operate to the extent permitted by law.

17. Suspension & Termination

You may stop using the Millevita website or close your customer account at any time.

We may suspend or restrict access to our website or services where reasonably necessary because of:

  • a serious or repeated breach of these Terms;
  • fraudulent or unlawful activity;
  • a security risk;
  • misuse of our website or systems; or
  • a legal or regulatory requirement.

Suspension or termination does not affect rights or obligations that arose before termination, including obligations relating to completed transactions or amounts lawfully owing.

18. Governing Law & Consumer Rights

These Terms are governed by the laws applicable in New South Wales, Australia, and applicable Commonwealth laws of Australia.

Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy available under the Australian Consumer Law or any other applicable law where that right or remedy cannot lawfully be excluded, restricted or modified.

If there is any inconsistency between these Terms and a mandatory requirement of applicable law, the mandatory legal requirement will prevail to the extent of the inconsistency.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes to our website, services, business practices or legal requirements.

The current version will be published on this page together with the applicable “Last Updated” date.

Changes will apply from the date the revised Terms are published unless otherwise stated. Changes will not retrospectively remove rights that have already arisen under applicable law.

20. Contact Information

If you have a question about these Terms and Conditions, please contact Millevita:

Email: info@millevita.com.au

Phone: +61 400 670 991

Address:
15–17 Gladstone Street
North Parramatta NSW 2151
Australia

Last Updated: 3 September 2026