Shipping policy

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Australian Orders

We ship Australia-wide using Australia Post, delivering to business, residential, PO Box, and parcel locker addresses.

If you're sending to a Parcel Locker, please provide your Australia Post Parcel Locker Number. For help, visit the Australia Post parcel locker information page.

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Shipping Options

📌 The rates shown are starting prices and may vary depending on the total weight of your order. Final shipping costs will be calculated at checkout based on the weight of your order and your delivery location.

✨ Millevita Vitality Rewards members receive free shipping on orders over $145 + 15% off.
Join Vitality Rewards to unlock member-exclusive perks.

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Estimated Shipping Times and Factors Affecting Delivery

To	Approximate Delivery Time
ACT	~3 business days
New South Wales	~3 business days
Northern Territory	~10 business days
Queensland	~4 business days
South Australia	~5 business days
Tasmania	~5 business days
Victoria	~4 business days
Western Australia	~10 business days

Note: Delivery times are approximate and may vary due to location, shipping method, order processing time, carrier volume, or unforeseen events (e.g., weather). We aim to deliver within these time frames, but exceptions may apply.

We do not ship on public holidays or weekends. Once shipped, we cannot cancel or change delivery instructions or addresses. Sanozi Natural will not be responsible for delays once Australia Post collects your order. All orders receive tracking via email.

When Will My Order Be Dispatched?

We aim to dispatch all in-stock items within the stated handling time (1–2 business days, excluding weekends and public holidays). Orders placed Monday to Friday will be processed accordingly.

While we strive to keep popular items readily available, there may be occasional delays if we need to restock from our suppliers. If your order is time-sensitive, we recommend contacting us before placing it.

Temperature-Sensitive Products:
Probiotics and other temperature-sensitive items are only dispatched early in the week to minimise time in transit. These products are not shipped on Thursdays or the day before public holidays to avoid potential delays over weekends. This helps ensure product integrity upon arrival.

Order Verification:
In rare cases, an order may require manual verification before dispatch. This helps us maintain a safe and secure shopping environment for all customers. If verification is needed, dispatch may take up to 3–5 business days. We’ll contact you promptly if any information is required.

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🌍 International Orders

We now ship to select international destinations including the USA, New Zealand, Canada, the UK and more. If your country is available at checkout, it’s supported. If it doesn’t appear, please contact us before placing an order.

Please note: All international orders are final. We do not offer refunds, exchanges, or replacements for international shipments unless required by law.

• Import duties and taxes may apply at your local customs office
• Delays due to customs clearance are outside our control
• We do not take responsibility for temperature-sensitive items shipped internationally

If you’re unsure about your country’s import restrictions, contact us before ordering: info@millevita.com.au.

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Correct Information

Please ensure your phone number, address, and email are accurate at checkout. Couriers may need to contact you on the day of delivery.

We rely on the details you provide to ensure smooth delivery. We are only responsible for shipping to the information entered at checkout.

Important: Once your order has shipped, we cannot change or cancel it, or update your contact details.

Please keep your email subscription active to ensure we can reach you in the rare case of delays, out-of-stock items, or delivery issues.

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Refund & Returns Policy

To view our Refund & Returns Policy, please click here.

Last update: 25/05/2025