Refund policy

You may return most new, unopened items within 14 days of delivery for a full refund. We’ll also pay the return shipping costs if the return results from our error (you received an incorrect or defective item, etc.).

All food and topical products may not be returned after they leave our storage facilities for health and safety purposes.

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, you will receive a refund more quickly in many cases. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.